Quote from: hitbtc on May 01, 2019, 03:07:40 PM

Quote from: rijaljun on April 30, 2019, 08:15:21 PM

I have used this exchange and have not found any issue, but few people said that sometimes HitBTC ask a nonsense free while trading or withdrawing their funds. After that, I decide to stop trading my funds there, I don't want anything bad happens to me. We all need to be more careful in choosing exchanges and go away after you found a suspicious thing.

Let us know what we can do to dispel any possible doubts you might have, thanks in advance.

You have not posted here since 1st May 2019 and today is 16th May 2019 - your reputation is in tatters so you need to get more active here and resolve customer complaints please.

Here is a great place to start: https://bitcointalk.org/index.php?topic=378827.msg51071580#msg51071580

Quote from: Thewowman777 on May 15, 2019, 08:15:49 PM

Hello.

I'm afraid because my account is fully locked , i'm not able to withdrawal ( for around 0.84 BTC )
I have opened a ticket #424433 :

KYC -> I sent all documents
After, the support team answered me yesterday for proof of residence.
I sent my bank statement + my IBAN. ( same name, same address : they refused ).
So, I sent three times my Internet Bill ( same name, same address ) :
To support+id424433 [at] hitbtc.zendesk.com : 14 may 18:41
To support+id424433 [at] hitbtc.zendesk.com : Today, 15 may 09:43
To support+id424433 [at] hitbtc.zendesk.com : Today, 11:47

After that, no answer.
They think I sent e-mail to bad e-mail address /-_-'/ but no, only at support+id424433 [at] hitbtc.zendesk.com ... so ...they told me on Twitter " We don't receive your e-mail, please try form another e-mail " .. lol.. But before they received , and now no... but why not...

I created a new e-mail, and I sent again today at 16h48.

And after, at 18h35, they said " check your mailbox ", but of course, NOTHING.

Here proof ( twitter + email + hitbtc ) :

Why I am afraid ? Because I bought small by small with my economy this Bitcoin in December 2018, half on Bitcoin ATM, half on a guy found on Localbitcoins.

They write to their website that people are allowed to withdraw without KYC 1 BTC. But in my case not.

KYC is not the problem.
The problem is how they proceed with me ( low, ask too much documents for nothing ), and I see too much message that they ask proof of fund, that I don't have because I bought in cash in December for a total of .. around 3500 .

I'm honest, not a frauder. I give them all documents. And now, i'm waiting waiting waiting and see a lot of people in my case on Twitter.
Sound not good at all.

They wrote to a man this :

Quote

After the registration, the withdrawal limit for unverified accounts will be 1 BTC per day (and it's equivalent in other currencies), and 5 BTC per month.

If you verify your account, you will be able to withdraw 100 BTC per day and 30,000 BTC per month.