Quote from: theymos on May 01, 2019, 10:55:35 PM

FYI: The humans handling the new account recoveries system which was implemented late last year are a company that Cyrus created called Cryptios. alanst, 3dOOm, and Rizzrack -- the "mysterious newbies" who some people noticed -- are three of their employees. They've been doing a great job.

Although Cyrus created the company with bitcointalk.org in mind as their first customer, they are accepting additional customers. Their main specialization right now is high-security, social-engineering-proof customer support & community moderation.

Thanks for clearing about the status of these newbies.

Quote from: Cyrus on May 01, 2019, 11:51:57 PM

Thank you theymos for the announcement and the kind words!

Best of luck Cyrus for your new endeavour.

So in reality it was your team that was working for account recovery when we thought theymos is doing it manually