Quote from: serotin on February 12, 2014, 06:19:21 AM

just contact them via skype or icq

This is one of the things where i don't know what to say...
Or alot.

First: This problem has nothing really to do with btc-e as exchange - and they can't fix it.
Its just an ill advise and btc-e already removed official support lines to skype from their site.

Ok, in simple words: Following this "suggestion" will lead you with a high chance to a hacker who will try to steal the account.
Lets me show why.

If you look at the btce-e.com site you will notice that there is no hint to any skype, icq or any other support medium as the 2
links on their frontpage - the "support" link listed by contacts under the chat & twitter box and the support link in the main menu.

Both leads to this page: http://hdbtce.kayako.com/

This is the official and ONLY way to contact the support.
That is also the only way to open a ticket. No ticket, no support.

In theorie, the support can contacted in the chat - but checking the support chat history shoes that
the support only answered 2 times in the last 6 month. Half a year ago it was different, since that the
support account was not used for answers in the chat:
http://trollboxarchive.com/search.php?search_type=username&search=support

I assume that was the date where btc-e buyed the help desk at kayako.com and outsourced the non critical
support questions to some externals. Which is nothing special, alot companies does the same.

So, skype... How should we do that?
Lets try it. We search for "btc-e support".

This is what you will see:
https://imageshack.com/i/j7c0h4j

As you can see we alot support there - 7!! account claiming to be the btc-e support.

Well... at last one should be the official one. 1 or 2 perhaps are some special case one.
But 50% or more of that are just hackers waiting for poor noobs and their accounts.
How is that possible?

Simple: Skype is not an unique address system but a name system. Anyone can select the name
btc-e support and even if you know the EXACTLY name the search will also list the hackers.
Thats not a bug but the design. Like a phone book will give you all members of the same name and it will
not pre select for you.

So... lets play russian roulette... which one?
I mean it... What would you select? Everyone reading this can also search this forum, i don't post links to the sad
threads here where people posted their experience with the hackers and their accounts. Not funny.

There is one way to know the right skype account- where even IS NOT SURE its still valid or in the meantime overtaken by
some hackers - there is no official link anymore.

Here is a a trollbox archive link where a chat moderator tells a user the right skype channel - and some more:
http://trollboxarchive.com/search.php?search_type=all&search=Thomassmulders

Quote: "bumface ... Thomassmulders, support.btc-e hdbtce.kayako.com (thailand ) is real"
and
"bumface, thnx mate the other one is asking for passwords to " fix" your problems"

So, this tells us 2 things: the real support name and the fact the mods and btc-e knows that the others
are not real.

What means not real? Well, thats clear, or? That are the hackers.

Now, everyone in this thread and reading - ask yourself: How would normal experienced user in terms of the internet and all
handled this? How big is the chance that he comes to this thread, reads the answers to this thread who claims me and the other persons
with the similar problems are noobs and perhaps telling not the truth?

But the guy giving the advise which leds to more hackers as real support is not commented ?
Make your mind. Its not good.