Quote from: Crypto8 on May 08, 2019, 07:44:38 AM

Quote from: cryptopete on May 07, 2019, 01:41:24 PM

No negative Balance protection, beware!!

So I decided to deposit a small amount to PrimeXBT to test it out. It was only .01375BTC (less than $100) and decided to go all in long at an average BTC price of $5,830. I figured I would just go to bed as I was pretty sure I was going to be liquidated overnight if the balance got too low. I forgot about it until the following afternoon and received no e-mail notification to inform me I was liquidated, even though BTC was down to $5,675.

I log in and find out my available margin is negative 475% and they did not liquidate my position or give me a warning about my margin!! After quickly closing positions my balance was negative .06BTC. Now that is not a huge amount of money, however, it's quite concerning that if I had done a much larger trade that my balance could be potentially be in the negative in many multiples of what I put in to trade. Had I not logged in and BTC continued to drop who knows how much I would have owed. As far as I know, all of the other leveraged trading sites have negative balance protection. Thoughts on this?

Can you contact Prime Xbt live support chat?
i have heard of ocassions that they make refunds for their system mistakes, they are still ironing out the last bugs on their platform.

I had similar situation during very volatile BTC move and Primexbt covered the negative balance. Wait until tomorrow and you will find your negative balance covered to 0
They dont have negative balance protection policy (according to the site) but I saw somewhere in reddit that primexbt always covers negative balances during the next day rebalancing which is what I experienced as well.