Quote from: AussieHash on February 12, 2014, 03:23:44 PM

Quote from: arlekyn13 on February 12, 2014, 11:51:23 AM

I've been offered the option to refund in BTC at Bitstamp's exchange rate at the moment of the refund taking place. The really weird thing followed shortly after I requested refund on my 3 Neptunes, when they said it will be processed within 3-10 business days. Wasn't aware a BTC transfer might take so long (probably they're typing my wallet address 2-3 characters/business day?) Roll Eyes

How were you able to get the bitcoin refund option ? did you phone them, or just send and email request ?

Email request after asking some questions about projected Neptune development with some specific dates to which questions I got no answers except what we already knew about Plan B as a backup to plan A

They said something about that due to the fact I used Bitpay to place the orders, I will receive the refund in BTC:

"HI me,

Yes, we did. However since you paid via Bitpay, we will refund BTC to your wallet, can you tell us your wallet address. Thanks!

Med vänlig hälsning | Best regards

Lucy Edvardsson
Kncminer
www.kncminer.com
Office: +46 8559 253 20"

"What exchange rate will be used? Bitpay's at the moment of refund?

Thanks,
me"

"HI,

We will use bitstamp's rate at the time when we transfer coins to you. Thanks!

Med vänlig hälsning | Best regards

Lucy Edvardsson
Kncminer
www.kncminer.com
Office: +46 8559 253 20"

"Hi,

Your order is marked as refund ready for process in our system now, it will takes between 3 to 10 business days for us to process your refund. We will mark your order as cancelled when the refund is done, thanks!

Med vänlig hälsning | Best regards

Lucy Edvardsson
Kncminer
www.kncminer.com
Office: +46 8559 253 20"