Quote from: yahoo62278 on May 15, 2019, 02:13:56 AM

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I think it's pretty shady honestly to say we are keeping your money vs just refunding to the address funds were deposited from and not allowing a player to bet.

They probably can't just refund it because the deposit & withdrawal might be an attempt of money laundering by the user.
So basically, cloudbet is probably forced by law to do so. This will most likely happen whenever a reasonable amount of money (whatever "reasonable" is) is involved.

Reference:

Quote from: Cloudbet on September 17, 2018, 02:57:51 PM

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@JollyGood The issue being referenced was addressed further back in the thread. The user had deposited then tried to withdraw without playing through any funds. To comply with AML laws we have to request ID. Any information we receive is kept for our own account security purposes and never disclosed to a third party. We also comply with all data removal requests as standard.

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