Security precautions taken by HitBTC in the AML/KYC process are designed to prevent international money laundering and fraudulent schemes, which is a common practice for a financial institution.
Most traders have absolutely no trouble passing the KYC once they are able to provide us with the requested data and they are always more than welcome to contact us anywhere if they have any additional questions.
We encourage our users to cooperate with our team in solving their problems by providing us with a ticket number instead of seeking outside help from people that are not affiliated with our company.