It's important to note that this player's withdrawal was processed immediately and in full upon request. No Bitcoin Casino fees were applied.

A week ago Friday, the player made a .320 ETH deposit and visited the chat complaining that the games were not working. He was unable to play his .320 ETH deposit, not due to a glitch, but because he had previously set self-imposed limits on his own ETH account. We offer this automated service as a courtesy. It's why our clerk was confused when the player came to the chat complaining that the games were not working. Finding no issues with the games, our clerk first walked him through clearing his cookies. They called it a glitch.

The player's .320 ETH deposit made on a Friday automatically triggered Bitcoin Casino's "100 FREE Spins Friday" bonus. The bonus was viewable in the player's bonus account and playable immediately. We do not require six blockchain confirmations for a bonus to become active or useable. The player elected to withdraw his funds anyway. However, he had not made a single wager. The bonus had not been activated - not because our games were faulty, but because of him setting his own self-imposed limits. Out of respect for "Responsible Gambling" behavior, we waived all wager requirements and processed the withdrawal. In regards to withdrawals requested by players before fulfilling the three-time wager requirement; we, like all licensed casinos, are subject to Anti Money-Laundering laws (AML). We made an exception in his case and lifted an AML flag placed on his account by the system. The withdrawal was processed and funds returned immediately. We did not request a KYC. No portion of our T&C were changed during or after the complaint period. When the player was referred to paragraph 3.3 of our Terms and Conditions regarding AML laws and early withdrawals, the player mistakenly visited our "Bonus Terms" page, then began to cite rules from paragraph 3.3 of our Bonus Terms in his arguments. He continues to convolute the two. AML rules cited in paragraph 3.3 of our T&C are related to money-laundering and "withdrawal" requests made without play. While these rules also apply in his case, they were waived and have no relation to bonus rules or their structure. The player simply did not meet the 35x minimum wagering requirements on winnings attached to his bonus before making a withdrawal request because he did not place a single wager. That is why his bonus was cancelled at the time of withdrawal. There is no minimum three-time wagering requirement in order to "keep" a bonus. Our T&C were last updated on 28 November of 2018 as reflected in the timestamp placed in the "Revisions" log of our CMS. Additions and changes to our Promotion and Loyalty Programs are ongoing and made whenever a special promotion or new feature is introduced. At no time is a player's previous benefits affected. In regards to Loyalty Points exchanged for FREE Spins and real BTC, the player is referring to a promotion that took place during our soft launch. This promotion expired in April at the onset of our Grand Opening. It's not uncommon for promotions to expire, though our Marketing Department usually has another incentive in place at the time of the announcement. We also update our Bonus Terms accordingly - not our Corporate T&C. As for the bonus, the player was notified that if he withdrew his deposit made on Friday without completing the bonus wagering requirement, the 100 Friday FREE Spins attached to that deposit would be automatically cancelled by the system. This is clearly outlined in the wager requirements of Bitcoin Casino's Friday FREE Spins promotion and our Bonus Terms. It is not a new policy, nor an uncommon one. He was also informed that if he returned the same day (Friday) to make another deposit, a new set of Friday FREE Spins would be automatically credited to his account. Clearly not notifed and as you can see Chuck had already accepted responsibility for this and apologized, and I even made it clear to him that the only name i called her was a "lieing bitch"

To clarify the bonus issue, the player returned on Saturday, a day after the "Friday FREE Spins" promotion had expired, to make a 0.002 BTC minimum deposit. He then visited the chat to request that the Friday FREE Spins be manually and retroactively credited to his account. Again, we made an exception to the rules. The 0.002 BTC deposit, if made on Friday, would have triggered "20 Friday FREE Spins" and not the "100 Friday FREE Spins," so "20" was the number manually credited to the player's account. The player's complaint is; 1. that the 100 FREE Spins triggered by the .320 ETH deposit were cancelled, and/or 2. the 20 FREE Spins applied to the new deposit were unfair. To be clear, there is no three-time wager requirement that would allow a player to keep a bonus before processing a withdrawal. In this case, the bonus was neither activated nor was the 35x wager requirement met. Therefore, the system removed the bonus attached to the deposit automatically at the time of withdrawal. The player now insists that all bonus FREE Spins attached to a withdrawal request be retroactively and manually returned and applied to the next deposit, in this case 0.002 BTC (a minimum deposit made the day after the promotion expired). We find this unreasonable. Again with the irrelevant mention of the .002 deposit spins, ive never once mentioned anything about these spins, nor have i said that they are "unfair" Please stop with the lies. Show proofs like i am of these things that you say i have said.

It is unfortunate that after several attempts and even more exceptions to our rules, we were unable to satisfy this player. It is more unfortunate that he makes rambling and vicious complaints on every Bitcoin Casino review and forum thread he can find. But, it doesn't end there. The player made numerous profane rants in our Live Chat and threatened two of our in-house customer service representatives. This behavior elevated the complaint to management, who referred it to Senior Management, who offered the player a possible resolution. The player then emailed the Senior manager directly and showered her with more profane and sexually explicit rants demanding he receive his free spins or else he would retaliate. In the same email, he demanded we "close the account," and stated "leave me alone," - among other things. It's impossible to credit an account with a bonus and close it at the same time. His account was closed according to his request, but also due to his abusive behavior. He returned to the chat with another profane rant. We have chosen not to publish them. To protect our staff, Senior Management has blocked the player from utilizing Bitcoin Casino's Live Chat in the future. So far the biggest lie by Bitcointalk.com please let me show you the emails.

This was after i had repeatedly asked her to stop messaging and emailing me. no where did i use sexually explicit rants demanding my free spins, these guys are absolute liars. Im suprised they went out of their way to make themselves look even worst. if they insist on telling the truth then i demand they show evidence. Bitcoin Casino has zero tolerance for abuse and bullying. Despite every effort to satisfy this player, we felt it best to go our separate ways. We believe we have acted responsibly in this matter. Bitcoin Casino wishes this player all the luck and good fortune in the future.❤️