Quote from: Bitcoincasinocom on May 26, 2019, 05:57:34 PM

Quote from: traderethereum on May 26, 2019, 12:09:13 PM

Quote from: xvids on May 26, 2019, 11:11:37 AM

Thanks for informing us about this misleading introduction about their sites and their unwritten rules for there bonus.
I don't really like the sites that require KYC because we couldn't know what would they do to our personal information after we submit it.

I think they can do whatever to their customer even if their customer complains about they cannot withdraw their win money.
They can always deny anything from the customer because they think that they have their right to reject anything.
I've seen many things like this, and that is not come from in the gambling only, but it's on the other business, especially if someone claims that he wants to get the money.
The money will always be the reason for someone or company to deny every reason or question from the members.
If they cannot solve the problem from the member, then they don't deserve to get more members, and I think the member will leave them.
I hope that the support system can read this so they can consolidate to you and solve your problem.

It is important to note that at no time did we deny the player his requested withdrawal. His funds were returned immediately and in full. We did not request a KYC. All of our bonus terms are outlined in detail on our promotions page. In this case, the player activated a bonus with his deposit, but when he chose to withdraw immediately without wagering or activating the bonus, the bonus module removed the bonus attached to the deposit at the time of the withdrawal request. No funds were improperly withheld. His complaint is in regards to free play attached to the initial deposit and not real funds. I hope this clarifies the situation and alleviates your concerns. ❤️

So the bonus has to be wagered before being withdrawal and that is pretty much how it should be.
If the site removed this wagering condition, then everyone will deposit the money and doubled it through bonus and withdrawal without playing. That is called Misuse of bonus.