Quote from: HF-Engineer on February 13, 2014, 06:26:44 PM

Quote from: mgio on February 13, 2014, 05:29:05 PM

How did you get in touch with them??? I've been waiting a week and a half for them to contact me regarding my broken babyjet (it was broken on arrival) and i have heard NOTHING yet. Did you call or email or something else? Did you harass them or where you just lucky.

As I've said, we hired a new term for support, and are working through the Zendesk tickets. I'm helping as much as I can (when I have spare time). This is why I'm not posting in here as often.

The best thing you can do is send an email. Be sure to include as much information as possible. A 5-10 minute log file attached generated with "--verbose" is very helpful and needed with most cases. (Tip: Zip or TGZ before attaching.) People with clear requests having adequate information and not being rude and irate or more likely to get prompt assistance.

-Phil

I've sent multiple e-mails (since my first one was closed without any comment). My first e-mail was 11 days ago. I've always tried to be very polite and I've sent a cut and paste of my cgminer output, plus a link to my realtime eligius stats. The only thing I've heard was an automated reply. I only questioned storm2k5 because he said he only waited 72 hours and was wondering what he did differently or if he was just lucky.

In the meantime, I'll work on collecting the verbose log but I'm not sure it will show much useful info as my cgminer claims everything is working correctly (save for ridiculously high hw error rate). It's only when looking at the pool that I see that I'm only getting roughly half the reported hashrate.