Hello RacingStar,

The ticket you submitted on 27th May 8:00 AM GMT is under process. There was a bug in the system, transactions are approved on manual basis as an added safety measure and yours somehow didn't land on the approval list.

Your withdrawal will be processed within a few hours.

Thank you for your patience and apologies for the inconvenience. If you're facing any issue pertaining to cashouts, our platform or in general, please feel free to raise a ticket within a few hours of the occurrence of issue. This will ensure a swift resolution of your concern.

Regards,
BitcoinVideoCasino