Quote from: BitcoinVideoPoker on May 28, 2019, 01:28:42 PM

Hello RacingStar,

The ticket you submitted on 27th May 8:00 AM GMT is under process. There was a bug in the system, transactions are approved on manual basis as an added safety measure and yours somehow didn't land on the approval list.

Your withdrawal will be processed within a few hours.

Thank you for your patience and apologies for the inconvenience. If you're facing any issue pertaining to cashouts, our platform or in general, please feel free to raise a ticket within a few hours of the occurrence of issue. This will ensure a swift resolution of your concern.

Regards,
BitcoinVideoCasino

Ok I'm waiting and glad to know you guys are here and it's just a bug.

Regarding the time frame, the cashout was started May 24, 2019

Then I wait a day and post on May 25, 2019, 09:36:47 AM GMT and the reply included "I have relayed to the concerned department."

Quote from: RacingStar on May 25, 2019, 09:36:47 AM

I'm waiting almost a day for my cashout on cashgames . bitcoin . com

Why is it taking so long?

Quote from: BitcoinVideoPoker on May 26, 2019, 03:00:11 AM

Hello RacingStar,

Thank you for playing with us. If you have not received your cash out please write to our support. I have relayed to the concerned department. If there is an issue that still persists, it will be looked at and solved as soon as possible.

Regards

I'll post again when or if I get the cashout