Thanks for reporting your experiences.
Another question: is it possible to withdraw to a "native" segwit address (bc.....)?

Bech32 addresses are supported for instant and slow withdrawals but you can't yet set your profile (default withdrawal) address.

If we deposited 0.05 btc, we will get 1 free golden ticket (not sure if this still worked or not).

That was a special promotion that ran for 48 hours. Keep your eyes open as we will probably repeat it.

Whenever I have withdrawn it was simple and easy, and as for KYC Im not sure about it you need to ask this question to their support staff.

We're a fully anonymous non-KYC site.