Quote from: bob123 on June 21, 2019, 11:06:15 AM

Quote from: djhomeschool on June 21, 2019, 10:06:55 AM

@OP use the bip39 tool to recover your BTC, export the private key and import it to another wallet so you have full control over your bitcoins.

What?
Do you even know what this topic is all about ?

OP has a hardware wallet. The last thing he should do is to enter the seed somewhere else than into his nano s...

OP, can you verify that the address is indeed part of your wallet ? Did you verify it on your nano s screen when asked to do so ?
If not, you might want to connect your nano s with electrum, open the console and enter:

Code:

ismine("1YourBTCAddress")

If it returns true, it is just a connection / display issue.

This is exactly why the bip39 tool is there and my advice to not do it on the webpage itself but rather to "save it as..."

This is a known method for recovering lost or "unreachable" coins.