Quote from: Doghunt87 on June 25, 2019, 12:53:07 AM

Quote from: numanoid on June 25, 2019, 12:34:15 AM

Quote from: Doghunt87 on June 24, 2019, 10:57:49 PM

Hey im not able to login to my bitsler account. everytime i try i get an error saying "wrong 2fa code" i contacted support twice now and waited 24h between each message. so is there any admin here that can help me out?(cant think of a better way to contact u)
thank you

Why did you contacted them twice? You should wait at least 24 hours before create another ticket. They might be still busy or have something to do with another support ticket

i clearly stated that i have waited a full 24h before creating another ticket,and only wrote this reply after 48h have passed without hearing anything from them

You actually don't have to create another ticket, you can simply update your previous ticket. There are two ways to do this, one, by simply replying to the email, this will update your ticket and support will get notified, or two, you can sign-in to https://help.bitsler.com using your Bitsler email, and you will be able to see all your tickets and be able to update them.

I'm not with the support team, but by making multiple tickets, it gets routed to different support agents which will make it harder to solve.

Also to have your concern solved as soon as possible, provide all necessary details that can prove that your account really belongs to you. example(but not limited to) your registered email, any tx id that you may have a record of on your account or anything that could prove you own the said account. This way, you and the support agent won't have to exchange replies back and forth.

-uni