Do you have a message from Bitpay saying they are "returning" the 0.0296 BTC to you? 
What the agent is saying is technically correct... the 0.0296 BTC was spent from the "1FDwL..." address to the "bc1ql..." address in txid: 9c0f064ed686539c48dfd20d7f80b9d9d1f8519e0ce14d9b5e3a9ee4e5ac06f3
The big question now, is who created that transaction?
So... do you have a record of a Bitpay "agent" telling you that they sent this transaction?
What the agent is saying is technically correct... the 0.0296 BTC was spent from the "1FDwL..." address to the "bc1ql..." address in txid: 9c0f064ed686539c48dfd20d7f80b9d9d1f8519e0ce14d9b5e3a9ee4e5ac06f3
The big question now, is who created that transaction?
So... do you have a record of a Bitpay "agent" telling you that they sent this transaction?
BitPay send me this: 9c0f064ed686539c48dfd20d7f80b9d9d1f8519e0ce14d9b5e3a9ee4e5ac06f3
Here trhe screenshot of the support : https://imgur.com/gallery/aUHaCHd
After i receivce this email i see a transaction go from my wallet but i don't understand how he can send to my walletr tro my wallet....
Just after the support have send me this mail my wallet showing a sending payment for i don't know who.