Quote from: maxttilt on July 03, 2019, 02:55:55 AM

Quote from: Ursul0 on June 14, 2019, 03:11:09 PM

I'm having very poor experience with liquid and their support.
It's not the first time I'm withdrawing fiat with them (which ensures that the bank info is correct), but it's the first time that it takes weeks and the funds are still missing.
After a week of inquiries of the payment status and my requests to provide actual payment information (the request was made on May 31st and the payment was marked as processed on the 2nd of June) the only response I'm getting is: "we've got our responsible team working hard on this as we speak" and "Rest assured that we will keep you posted on any updates from them regarding this." and zero actual information.

Now it's Friday and they do not even bother to answer. Very bad support and client treatment.

UPDATE: June-17 still no funds or information from Liquid
UPDATE: June-18 apparently the transfer is currently delayed at my bank (flagged by their compliance team), which is sort of "good news". However it seems that the transfer was made on June-10th instead of advertised June-2nd. Still I've got no payment details or any clarifications from Liquid, which is sad.

Hi buddy,

can i just check with regards to your withdrawal issue on liquid exchange. Which currency did u withdraw in? And how long did it finally take to get resolved?

Also anyone else have withdrawal issues with Liquid?

I was using them for some time. It was always reliable although not very fast - took several days to "initiate" the transfer(excluding weekends, sometimes starting ffom morning friday till tuesday - LAZY MOFOS) then 3-5 days to arrive to IBAN USD or EUR
then they changed their payment provider and it became very expensive. Not using them anymore.

And also their support is basically non existent - they reply, but NEVER able to provide usable information