This is true, but every level of gox has had issues in as long as I can remember. Withdrawals taking months, setting dates for implementing new features / trade engine and missing them over and over again. Generally unable to communicate with there customers. Money seized. Taking 3 times longer than every other exchange to fix the same issue. It seems there is problems at all parts of gox surely the CEO has to have some say in all these issues and he can't even handle one customer outside his office that wants to have a conversation about his money in a decent way instead just tries to ignore him.
I agree with you on lot of the above (withdrawals, shitty engine, poor communication, etc.) with two exceptions:
- money was not seized, but stolen (by mafia called US gov) - an individual (Mark) can do very little when attacked by bureaucrats; it is my understanding that he is repaying the damage out of his personal / business pocket to those who were affected
- he was not handling a customer, but he handled a stalker / jocker - he did it nicely and politely.
I'm not sure why the money was seized I know governments can get a bit happy on the seizing but I just put it down to another mistake in not having the correct things in place - but fair enough.
This is true that he wasn't handling a customer but he had been there for 2 days trying to talk to someone having flown across the world because he couldn't get any response from support. The fact he did that must mean he has a rather large amount of money on the line, if Mark, or I, or you where in his shoes how would we want to get treated? He could of easily taken a few minutes to take the guy inside and talk things over (away from camera).
I'm sure there may be better ways to handle it but i'm sure if we had a large % of our wealth on the line and were getting ignored we might not act quite as well as we would like.