Upon further investigation, I think it looks like they need to heavily do a re-design of their wallet system, it seems to rely on txtid...
From what I noticed when I did my withdrawal, their txid was blank. So I dont think they use this in their system.
When I did a withdrawal, they marked it as completed instantly, but the btc didnt hit my wallet for another 5 mins or so.
I do believe they use another system to keep track of the transactions.