Quote from: Hhampuz on July 06, 2019, 04:20:24 PM

Quote from: izooomrud on July 06, 2019, 04:17:35 PM

Quote from: Hhampuz on July 06, 2019, 04:02:10 PM

Quote from: izooomrud on July 06, 2019, 03:58:28 PM

Nice try! Let's proceed as follows, I'll request a purchase history. But if there is a purchase of 750 MONA for 0.30 BTC, you will give each participant supporting this flag an amount equal to the purchase price / number of participants. And if this is not the case, I will transfer the same amount to you. OK?

I'm not trying to attack you, I'm trying to understand.

Are you claiming that LiveCoin owes you 0.3BTC because that is what you paid for a coin that later dropped significantly in value? I understand if the wallet got locked and you could not withdraw/deposit MONA but you could have sold it to BTC at that point, no?

I have no idea what MONA is or what it's value has been, but help me understand please

because the livecoin price does not match the market

I see, so according to what bones261 said above the price on Livecoin is significantly lower due to wallets being locked, yes?

So the best solution in this case would be something like, disable the MONA trading pair and allow users to withdraw the MONA that they own, yes? If they were to do that, would you consider yourself being made whole or would there be further issues due to the time it has taken?

Edit: to add I've never worked at an exchange and have no idea how anything works when these things happen.

Yes, I only need my money and their apologies, I would also be happy to hear