Quote from: torrantz on July 10, 2019, 12:22:34 AM

Quote from: Clutak on July 08, 2019, 02:43:17 PM

Hello friend ... I just woke up from a long sleep. this is fatal, this is my negligence! I saved thousands of "XBASE" coins on the stock and planned to withdraw coins into my new wallet. I tried to reset my password through Gmail, when I entered I had to enter the code "Gooegle Authenticator", while the "Gooegle Authenticator" application on my cellphone was deleted and I tried to access it through the "Recovery Code" but it was not accessible,

If it's like this, what can I do to get my coins back, please help me Cry

the only possible thing for you to prove your account to the team and then the team can disable your google authenticator. I was able to do it. what should you do to contact the team directly and try to ask about the possibility to disable your account?

Just as what was previously said in this post, best way would be to contact the exchange. Google authenticator was made to make sure that you're the only one who can access your account. For me it's one of the top ways to secure your logins. Good luck with proving to the exchange that you're the account owner dude. Sometimes it'll take a lot of time before they would even get back to you.