Hello.

Could you please make official statement here regarding the matter of blocking accounts without any explanations? It will be useful for your future users.

I've already called your office several times, and operator just told me "Please wait, we will reply to you by email".

And still no reply.

Looks like an easy way for exchange to get extra "profit" from users - my account was holding about 0.15 BTC at the moment of blocking.