Quote from: Veleor on July 21, 2019, 01:35:39 AM

Quote from: LiveCoin on July 04, 2019, 02:09:07 PM

Client makes wrongful accusations toward our Exchange. The status of the mentioned asset is indicated as the lowest and not recommended for purchase. The client has knowingly bought the trash asset. The fact that the asset is not available for withdrawal at the moment, is not a scam. The acquired funds is still in the clients account, he can sell this asset after the purchase, and withdraw BTC for example.

We gave all explanations to the client as well, we suggested a few ways to solve this situation, but he refused. He threatens, abuses our staff and publish slander that has nothing to do with reality. Such behavior is illegal itself, it broke User Agreement as well local legislation too, this is a true SCAM. We also consider connivance of the bitcointalk administration in such questions - inappropriate.

That doesn't sound a genuine offer because it omits the fact that LiveCoin will not budge on the "don't say bad things about us" clause. In other words, "he can sell this asset after the purchase, and withdraw BTC" is blatantly false because (emphasis mine):

Quote from: LiveCoin on July 03, 2019, 04:48:04 PM

Communication and relationship between client and Exchange is regulated by User agreement, which every user accepts at registration. There is no way to register without accepting the user agreement. However, rarely, some clients ignore and flagrantly breach the User agreement.

For the first time of violation of rules, we just warn client, but in case of repeatedly violations, account may be blocked for verification and further investigation. But, even in this case, we allow to withdraw all funds after the removing of false information and consequences caused by this publication. In some cases, verification may be required by the security team.

This is exactly what happened to the said client. This client created a ticket with a demand to enable withdrawal of MONA for his account, what is absolutely impossible because of the attack on the MONA network and public refusal of the developers to bear responsibility for that. We replied to the client with the explanation regarding MONA asset, but he decided to start spreading false allegations, publicly accusing the Exchange of fraud, and thus misleading the other clients.

The client is clearly provoking a conflict, ignoring all suggested options of settlement. Earlier this client said that all information, violating the user agreement had been removed, but the investigation found out that, on the contrary, there is much more such information now. All further discussions of this issue will be held solely with the client and only after eliminating all negative effects.

There is a possibility of something being lost in translation. Perhaps "he can sell [...]" was meant to be "he could sell [...] [before we cut him off for saying bad things but now it's too late]".