Quote from: Timelord2067 on July 17, 2019, 01:36:02 AM

Quote from: novaexchange on July 16, 2019, 12:19:53 PM

Hope this clarified the issues, but if you have further questions, do not hesitate to ask us, however keep in mind that we will not and can not disclose personal data online, so any questions that you have for your personal account (what is the status of the verification for example), you must send an email to our support team.

That's all good in theory, but out here in the real world I am unable to get your verification program to work.

Hi, sorry that it took me a while to reply...

Verification should really take not much time - on average, the automatic verification should take less than an hour or 2.... If not, most probably it failed, and the most failing cases are these:

1: You might presented the wrong document
2: or a print of it and not the original
3: or maybe there was a mismatch of the data you have filled on your Nova account and the data you are presenting on the verification (in this case you will need to update the data on Nova to match what you are presenting).

If you still are facing issues though, feel free to drop your Nova username and I will see what has happened and will check if we can verify you manually

Keep in mind, you should never send documents on emails or social media ( we have users sending us their passport with Twitter for example)... This should REALLY NEVER be done, as we are "isolating" the data with a 3rd party service VERIFF for best security.