Quote from: Mr Duong on July 23, 2019, 08:27:49 AM

Dear alls !

I come from viet nam

Im trader on the poloniex, the day 19-july- 2019 i lose alls the ZEC in poloniex exchange. i was ticket support #2423296 . but i wait in long times and poloniex untreated. its alls my money.

Currently my mood is very worried

I have no idea poloniex customer support response time but basically response time 24-48-72hour or up to 7days.

Quote from: OmegaStarScream on July 23, 2019, 10:08:00 AM

It could take weeks or even months before they answer you, this is a known problem within the crypto exchanges scene.

If you did a withdrawal and never received the funds (technical issue), they will be able to help you but If your account has been hacked and the money has been withdrawn without your knowledge, then Poloniex can't help you in that case.

In either case, you should be able to check your withdrawal history and see where the money was sent to.

Agreed, every problem not response customer support service if not have basic uses knowledge.

Normally you can wait for a while.