Please wolf bet I have a notch to figure out more about The live chat support. My thoughts flew to it being like a chat with the team or owners am I right by thinking so?
But if am wrong what is it used for
In general, live chat support is used by users to chat with the support team. Once a user experiencing a difficulty or a problem or wanna know something about the site then he/she can use this feature. This is just to make sure that users get faster respond by using this feature than using something like email support. Dont be afraid to try the live support, I believe the support will be so kind in answering your questions.