Quote from: snooprock on July 29, 2019, 07:24:24 PM

Update: Funds Have Been Returned

Funds have been returned, the matter is closed.

Now it's my turn.

Made one deposit. Was never verified but credited immediately. Played and lost. Did a 2nd deposit of 1.07 bitcoin - never credited.

Email #1
Emailed admin@bitcoinvideocasino.com immediately. No auto reply ("We've received your request and will get back to you") or auto ticket ("Your ticket # is XYZ and you can follow it's progress here)

Email #2
Sent a follow up email with a screen shot of my account showing

- The fact that my "account" had been reset to play money
- That none of my previously played games could now be verified
- Showing my deposit address

Received an email in reply to Email #2 saying "Please provide me with the Bitcoin Games / Bitcoin Cash Games deposit address which you sent your funds to and I'll look into this for you. Please note the address must be sent as text, not as a screenshot." --- No reply to email #1/

This casino is 6-7 years old. This EXACT issue has been occurring for years (there's mention of it just a few posts above mine of the most recent)

I appreciate that bitcoinvideocasino prides itself on being this pseudo anonymous libertarian gaming site, but this is a great example of how when something breaks, it's caveat emptor mutherfuc****

So as I watch the price of bitcoin crash, I get no assurance that my bitcoin will be returned, or that they even saw my original email.

No support over weekends. No ticket system. No one apparently even reading the initial emails.

I HATE posting in forums to get attention of site owners. But it's very obvious that customer service is FAR DOWN on the priority list for these guys.

Check your emails and fix my issue please.