That uphold wallet is just another custodial service like Freewallet and so many out there, which will freeze your funds whenever they want, making your funds hostage until you give them more docs, or more information or whatever.
Hi bitmover,
As we can see from our previous dialogue, we could never agree on the point deeming our actions as arbitrary.
Since our brand name is mentioned in this message, we've decided to stress it again.
As always, we are always here to assist our customers in all issues that can arise in this regard or in any other matter.