Quote from: Cloudbet on August 02, 2019, 03:00:24 PM

@SaitamaX - The ball is firmly in your court. The only person that can resolve this issue is you. Our Customer Service Team have explained what is required (reiterated in several threads). If you provide satisfactory KYC, they will reopen your account and release the funds.

I am sorry but I cannot offer any further assistance than suggesting you engage with our CS Team.

It is not in my court, it is in your court.
First and foremost, this account was closed because of "Gambling issues" and then you put KYC.
Now to the point of KYC, you have a customer since 2016 and I say customer because you made money from my losings. When you customer won, you have problem now and this bring the point that you cannot be trusted with my KYC data at least for now.
This issue could be easily resolved if you give my account back and firmly ask me to do KYC and NOT block my account and my balance.

What you are doing with not just me but all users is outright SCAM.