Quote from: cryptochat2017 on August 06, 2019, 02:59:44 PM

So this is what I receive from Kraken,

I am an user to them, yet when I am hacked they don't help me to know how the hack was done. Terrible

"We have conducted an internal investigation and unfortunately we cannot assist you in recovering these funds as cryptocurrency transactions are designed to be irreversible. For Compliance reasons, any details related to our investigation can only be provided to verified law enforcement. This also includes the release of other sensitive information, such as IP addresses or cryptocurrency addresses.

We would advise you to file a police report and ask the law enforcement official responsible for this investigation to contact us by submitting our Compliance and Legal web form.

Unfortunately we will not be able to provide any further information about this case until we are contacted by a verified law enforcement official."

I'm very surprised with this answer.
First, I think your title is a bit misleading. From what I understand, it is your computer who has been hacked, but I can't understand Kraken's answer. They should be able to give your complete logins and transactions history. No need to be an official. There's something really wrong here.