Lock withdraw from MY account
Under the pretext of protecting users
Sadly they are getting huge numbers of complaints about the same thing as they are doing to you.
Their reputation is in tatters. Not long before the authorities shut them down or maybe they will run off with user funds with an exit strategy before that happens.
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Sometimes, I am confused where to deposit and do the trade because all of them are problematic in a way.
Right at this moment, we are the same, even one of the largest exchange like Binance has experienced hacking incidents. I felt no one ever safe exchange now where can we trust and deposit a huge amount. The good advice in here is don't leave a huge amount of crypto in any exchange wallet, it might put a risk on your fund.
I still remember in a year back of 2017 when I was new in trading at HitBTC exchange site. And this is the first trading exchange that I used at that time. So far, I never experience any difficulties and didn't face any troubles until I stopped and withdraw my fund earlier in the year of 2018. But now, I saw that HitBTC is plagued with complaints. So, my guess is better to stay away on this exchange.