Quote from: korolevape on August 23, 2019, 09:56:12 PM

My withdraw stay pending 24 hours. Then my withdraw was rejected without any reason. Now they want from me to send them my documents???

There's always a reason why they block certain withdrawal requests but they didn't mention it because on their terms, they could ask it whenever it's needed.

Quote from: https://www.cloudbet.com/en/terms_and_conditions

5.5.8 Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of the below materials to our satisfaction:

-a copy of valid photographic identification (passport, driver's license)
-proof of address (recent utility bill)
-credit/debit card to our satisfaction
-photo of yourself containing proof of date and identification materials

Is it a big withdrawal? it could've notified them and was forced to do some investigations in your account. or you haven't unlocked the rollover on your deposit.