Re: HitBTC.com - The most advanced cryptocurrency exchange

Hi guys, I am sorry we were not active in this thread.
I won't be able to reply to all of your messages from the beginning, but I'll do my best to follow up from now on. We do care about our customers and their security, but I am really not sure how can I prove it to you. What I can do is ask my colleagues to take a look at your tickets, case by case. In my experience, all of them are resolved after all the information has been provided.
Let me check what is missing for each of your cases and how can we fix it together. Please let me know your tickets numbers and I will reply one by one.

Oh! Its good that your forum account is active once again and try to make some read back and point out which is the common issue among users.

On my side,my primary problem wayback is your fixed high fee for withdrawal.It havent changed since 2 years ago which i do believe this thing does contribute why
lots of users leave out this platform.

This is ridiculous they are not doing any thing about fees issues I am also feeling they need to think about this because now competition is very tough and many good exchanges around with very good fees and better support if they want to stay in they must do some good changes for customers.

With fees competition alone this is already out of the league.

Quote from: JollyGood on August 27, 2019, 10:22:53 PM

. Any company with an ounce of self-respect or dignity worried about their reputation would have just gone back 5 or 6 pages to start answering the concerns.

Pathetic thing to say: "Hi guys, I am sorry we were not active in this thread."

It means that they do havent any respect into their users.lol What an unprofessional support they do had in that case.This is what im saying earlier where he should at least read up wayback yet its been flooded with complaints and if they are a good service,reading back wont really be an issue but it seems they are just too lazy enough.

I feel in this case it is more about delay tactics and playing ignorant rather than them being lazy. They seem to have a deliberate agenda geared towards skipping past posts that highlight their selective scamming.

They claim a daily volume of $650 million which equates to over $237 BILLION per year but they cannot even get a team of customer services assistants to sort out or address issues raised by customers: https://coinmarketcap.com/exchanges/hitbtc/

At a pre-tax margin of just 0.15% it leaves them around $1 million a day. At that rate a pre-tax annual amount of $365 million. If those daily trade figures were real then they would not be so pathetic with their media and social media management. They simply do not have the money therefore they are faking their figures.

Not eyeing too much when it comes to daily volume except on top tier exchange like binance and other similar levels but going lower is already out of my interest knowing that most exchangers do fake out their stats to attract users to trade to the platform.Even if they dont have that real figures, hiring some support with a job of sorting all the issues exist towards their exchange wont really be a problem yet it will only need a small amount.In short they dont really care at all.