Quote from: Bitcasino.io Support on September 03, 2019, 11:09:55 AM

Quote from: JonSnow86 on September 03, 2019, 12:20:47 AM

Please take note that the askgamblers link is not related to me.

I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.

The law is clear on this issue. Deposits should not be accepted if withdrawals will be denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.

Sending a player marketing material and enticing one to gamble is total against the law and duty of care.

I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.

Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!

I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.

I kindly ask you to relook into my claim and return my remaining funds please.

Hi again,

Any funds on your account are winnings generated from bonuses and rewards that were claimed while multi accounting and in breach of our terms and conditions. All accounts after responsible gambling claim were closed immediately. No funds, not even deposits were returned on later accounts as you had been warned quite many times that no refunds will be made on the accounts you register in the future.

Quote from: Juan7771 on September 03, 2019, 10:09:17 AM

Bitcasino.io is fraudulent.

I registered an account with Bitcasino.io with username JUANO086.

After going through a ridiculous painful KYC process which lasted 3 weeks I was told that some term was breached and my winnings confiscated.

I had not breached any terms but my account was closed.

I had registered a complaint on another site but they informed the moderators that I was part of a syndicate from Philippines, I can provide proof of that response if needed.

Their claim is so ridiculous as I had already provided my ID documents including a selfie with my ID which was not from Philippines and not even within the same continent as Philippines.

I am dumbstruck at the ridiculous terms that these casinos point away just to avoid to honour their commitments.

I am looking for justice and will go through every possible channel to get it.

I want this casino to be slapped with a hefty fine for defrauding players or send me the money owing to me.

Can this watchdog assist me:

info@kansspelautoriteit.nl

I am looking for anyone on this forum for guidance as I will not stop until justice is served.

PS. It's strange how similar those 2 messages are - almost like same person wrote them altogether Wink

Cheers,
Karl
Bitcasino.io

Your insinuations are dumbfounded Karl.
Is this the way that this casino addresses player issues?
I will be attaching all correspondence and accusations about a syndicate from Philippines etc an let the world see how ridiculous this casino actually is.
Enough games and false claims, you want a fight, I hope you are ready!
I wanted the money was owing to me and its very sad that after using pirated software, multiple complaints about the ridiculous support and confiscating players winnings, a support staff such as yourself Karl comes here and does not respect this forum with your baseless accusations.

Screenshots and correspondence will follow on this forum and then let the players decide.

After that I will ensure that the casino watchdog hears about this establishment as well as the non responsive curacao authority.

Something must be done about this fraudulent casino.

Karl,

I am going to ask one last time, will my remaining funds be returned or should I post all my correspondence with you guys on this forum.

The dumb Philippines accusations and ridiculously long KYC checks that are only instituted by you guys to avoid payment.

KYC at other casinos have been very pleasant but this place takes it to another level and for the smallest of amounts.

Are we going to resolve this issue is a mutually beneficial manner or should I continue with my formal complaint?