Quote from: FortuneJack on September 05, 2019, 09:26:34 AM

Quote from: screwbc666 on September 04, 2019, 10:16:15 PM

Quote from: FortuneJack on September 04, 2019, 12:38:53 PM

Quote from: screwbc666 on September 03, 2019, 10:52:03 PM

Quote from: FortuneJack on September 03, 2019, 11:11:02 AM

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Um, hello?

I haven't received assistance with this mix up. I never had any other accounts with you guys and I've being dying from excitement waiting my withdrawal this whole time only to receive a horrifying email claiming I am multi-accounting so youre not going to pay.

Please get back to me asap and fix this. I went from excited and disbelief to deeply saddened and a bit angry... ;/

Hey, sorry for being kinda late. You can send us your username or ID in order to get your issue fixed.

Its the same as my username here

Thanks for responding, email support hasnt still

Unfortunately, we've discussed your case multiple times and your account appeared to be linked with 2 other FortuneJack users. That's the reason why we cannot accept the withdrawal.

We havent discussed anything once, I only received that accusation and you guys completely ignored me. Then you FINALLY respond here saying you will fix the issue but then come back with a lie.

Heres the email conversation, as you can see, not ONCE did you guys reply back. I only got the withdrawal delay and the false accusation. No response.

https://i.gyazo.com/2d44d46f232971d8119bd80e713bfb05.png

As I said, I have no other accounts whatsoever.
I don't understand how you can simply accuse me of this, ignore me, then claim you replied multiple times (when you only replied here once) and too bad you keep my winnings? This all seems like a bad joke to me.

I managed to win big, I got so pumped and emotional, only to be disappointed to find you guys are screwing me out of the winnings.