Quote from: kwamina.bondzie on September 06, 2019, 12:36:25 PM

Hi SyGambler, i completely agree with you but my point is that. IN THERE TERMS, it says they will RETURN deposits if it is found that you are gambling from a restricted jurisdiction so my point is why am i not entitled to this..... especially with the fact that I have accepted that i was not supposed to bet from UK. It is not like i hid it from them... when they requested documents i submitted my UK license and proof of address.

yeah the good thing that you didn't lie about it and you admitted that you violated the terms , that's a great thing since the other people tend to lie about the situation
regarding their terms currently I'm not able to see what's going and an error message is showing to me
https://imgur.com/aGLkzt6

can you please post a screenshot from the ToS ? if they are stating that a user who used the site in a prohibited country will get refunded no matter of the bets outcome then yeah you have the right to demand for it

Quote from: kwamina.bondzie on September 06, 2019, 12:36:25 PM

almost 150k is at stake and i just want some of my funds back as it is affecting my life deeply , as im sure you can understand.

the amount is life changing indeed for maybe 99% of people , but the fact that you simply wagered it on one match clearly showing that it's not that important to you
the situation shouldn't be judged by how much money involved , if someone deserve to get paid then he should even if it's only 10$