Quote from: mehdi1296 on September 10, 2019, 08:34:26 AM

I am a customer of coinsbit.io exchange since may 2019. I've passed their KYC.

On 13th Aguest 2019 login to my account, got this error: "Your account has been blocked, please contact support"!!!

I asked to support (support@coinsbit.io) and got this answer:

""Hello!
Your account has been blocked due to suspicious activity. Right now your account is under consideration by our security team.If you have any question please let us know.""

After some days, security team answered me (security@coinsbit.io) the following mail titled NOT VALID TRADE:

""Good day!
Your account has been checked for suspicious and fraudulent activity. There were detected not a valid transaction for the BTC / USD pair, which will be rejected. The timestamp of this transaction: 2019-07-06 ??. ?? BTC will be deducted from your balance. However, you are non-suffices ?? BTC. Check-in which currency it will be easier for you to return these funds. You will be refunded with ?? dollars - the amount you spent on the transaction.

Best regard,
Coinsbit security team""

I think they are right Cry

so I accepted that and the account was unblocked.

But, again they blocked me and in this time, the security team maild me this:

""Good day!

Your account has been checked for suspicious and fraudulent activity.

There were detected not valid transactions:

1. ETH/BTC pair, which will be rejected. The timestamp of this transaction: 2019-07-13 ??. ?? ETH will be deducted from your balance. You will be refunded with ?? BTC- the amount you spent on the transaction.

2. LTC/BTC pair, which will be rejected. The timestamp of this transaction: 2019-07-20 ??. ?? LTC will be deducted from your balance. You will be refunded with ?? BTC- the amount you spent on the transaction.

3. BTC/USD pair, which will be rejected. The timestamp of this transaction: 2019-07-26 ?. ?? USD will be deducted from your balance. You will be refunded with ? BTC - the amount you spent on the transaction.

4. ETH/BTC pair, which will be rejected. The timestamp of this transaction: 2019-07-13 ?? . ?? ETH will be deducted from your balance. You will be refunded with ?? BTC- the amount you spent on the transaction.

5. BTC/USD pair, which will be rejected. The timestamp of this transaction: 2019-07-15 ? . ??BTC will be deducted from your balance. You will be refunded with ?? USD - the amount you spent on the transaction.

6. ETH/BTC pair, which will be rejected. The timestamp of this transaction: 2019-07-30 ??. ?? ETH will be deducted from your balance. You will be refunded with ?? BTC- the amount you spent on the transaction.

However, you are non-suffices ?? ETH. Check-in which currency it will be easier for you to return these funds. It will refunded with ?? E2C""

when I saw this email I understood their intention is to take my profit! Sad

At the same time, a number of customers were blocked, and we all started to protest against them.
after some days the security team, again, gave this mail with a title "Investigation by financial fraud department" :

""Dear Mehdi ,

From Coinsbit side in cooperation with relevant financial security department in country jurisdiction where was registered our exchange was launched investigation of financial fraud with stolen cryptocurrency whitch was detected by our security department.

You personally are not on investigation but your account was a part of nonlegal action - trading with user under investigation.
It was necessary to blocked your account until all circumstances will clarified.

Certain transactions from your old account will be frozen due to their involvement in the investigation of financial fraud. The funds that you spent for these transactions will be refunded to you. And as a sign of compensation for inconvenience, we will credit you the funds spent to ensure these transactions in double size.

This process can take quite a lot of time and we value you as our client and do not want you to experience any inconveniences or worried about your money. This is why we give you possibility to register a brand new account only with the same KYC data to continue your trading with balance on before financial fraud date.

Once you do so, please, message us at security@coinsbit.io and we will transfer all your balance as of 22.08.2019 from your old account to the new one.

On behalf of the company we would like to apologize for the inconveniences. We appreciate your cooperation and understanding in this matter.

Thanks for support,
Coinsbit security department!""

They asked me to create a new account!!!!!!!! it's very strange request. So if any one can help me to get me right, please don't hesitate. Thanks

Hm, I'm trade here already 7 month and any problems yet. Maybe you really need to follow the instructions. I think it can help to solve this situation. Also such activity can be because you created orders with very low or very high prices and it looks strange. Just my opinion Wink

Anyway, good luck and have a great day Roll Eyes