Congratulations on getting your refund.

How did you go about contacting them for a refund? I've emailed them several days ago and received no response. My email asked what information they specifically need to process a refund, giving my order numbers in advance. Previously I'd receive a response within a day or two, but not now.

I'm not really keen on the idea of spending hours dialing their phone number and spending up to hundreds of dollars in phone expense and the time lost - time is money after all.

Thanks in advance.