Quote from: soy on February 20, 2014, 12:45:40 AM

Quote from: 1Neptune on February 19, 2014, 09:17:24 PM

Quote from: soy on February 19, 2014, 03:23:53 PM

Refunded. Wire charges amount to $18. So, Thursday refunds don't arrive on Tuesday but Wednesdays.

Congratulations on getting your refund.

How did you go about contacting them for a refund? I've emailed them several days ago and received no response. My email asked what information they specifically need to process a refund, giving my order numbers in advance. Previously I'd receive a response within a day or two, but not now.

I'm not really keen on the idea of spending hours dialing their phone number and spending up to hundreds of dollars in phone expense and the time lost - time is money after all.

Thanks in advance.

Contact: Customer Service <customerservice@kncminer.com>

Can't seem to locate the email describing what is needed. Obviously the order number to be refunded, name and address of the bank, the bank routing number, the name of the person holding the account, the account number and the bank's SWIFT code (for US banks).

Feeling good about the refund but I know as soon as guys start getting their Neptunes I'll be kicking myself.

Thank you for the information. I'll send another email, this time to the address you provided.

Still haven't decided to refund the orders. I'm waiting for further details on shipping dates to get a better idea on expected difficulty at that time and what performance can be expected from design improvements.

I'll have to say I do not like "plan B" if it were to result in either or both of the following: getting 3TH/s without performance improvements from the new design and/or not getting physical delivery of equipment for which I've already paid.

I didn't place the orders for a "plan B", I placed the orders for physical hardware delivered, and in a timely manner.