Quote from: prominerz.com on September 14, 2019, 05:36:04 PM

Prominerz.com here to take questions. Above guy probably either a competition site trying to make us look bad or an unhappy customer (We don't have many but every shop for whatever item has unhappy customers, it just fucking happens that in rare cases something can go wrong).

We are not so big and I do not know of any purchase of 15k that has gone wrong, might be late? Maybe a batch that has been rescheduled? Maybe communication problem since the customer does obviously not speak english very well (ex. THANK YOU FOR LISTEN ME).?

We do not have anything to hide nor are the purchase notifications on the website fake (its a plugin, easy setup, shows recents purchases to motivate customers to buy obviously). Not a scam, simply a technique for indecisive customers to say YES to prominerz.com. Don't see the problem here since its a normal competitive market where we want to be the ones where you buy your miner.

To explain some basic things:

- YES, there is no argument that can deny that its not better to buy from the factory pricewise. BUY from the factory IF YOU CAN!

- Factories in China usually have a very lame customer service and therefore we are more like a "middlesmen" since we do have not only a random chinese guy in place, we do have our own guys in place that take care of orders and assure nobody gets ripped off. Sometimes we hold some stock ourselves. Trust me when I say, we handle a lot of shit people don't even know about, hundred of thousands of dollars disappear every day in China with so called Sellers of Miners from Alibaba, Taobao, etc etc...

- Factories, like these days, lie a lot. The reschedule, cancel, threat us with refunds if we don't stop pushing and have delays, I believe in a moment like that it's better to deal with a shop from asicminervalue.com then with a factory cause those guys really do not give a damn about your thousands of dollars spend on their equipment. Was there myself, saw it, felt it, can confirm it. THEY DON'T CARE at all.

What I see is that there are three big issues. Price, payment and delivery dates:

PRICE: Obviously our and other shops prices are higher cause we buy the miners that have been bought by distributors in China, with a price they decide while drinking tea in the morning. Thats why the prices sometimes are double or three times of what the manufacturers. That price changes every fu...ing second (that's what it feels like) and it brings us to the second issue...THE PAYMENT

PAYMENT: Most of the shops I know, like us, do not accept Paypal for obvious reasons. 1st, cause Paypal, does not allow crypto related trade. Whoever offers paypal, does it with a trick or uses the so called "send money to your family" mode, not all, cause i dont know all shops. The ones I know that offer it, are much more expensive to cover losses caused by the amazing Paypal customer protection (really sucks for sellers, not only in crypto mining, also in other things, every seller that uses paypal knows what I am talking about)

Then there is the famous thing about crypto payment refunds. When customers pay in crypto, we pay the factory or distributors in dollars, that said, crypto works as a tool for the transfer and not as an asset that we hold for customers. So if after a month (whatever happened) we have to refund a customer, you'll get the amount in dollars. This can be seen as "fraud" when the bitcoin made a jump, but it is a fucked up shit when the bitcoin goes down, and both things have happened in the last 3 years and everybody that is in this, knows that. From hundreds of orders, we have 2-3 cases with a bad outcome (the customer felt we are scamming him) but we can't do much, since we get the refunds from factories as well in dollars and not in BTC or ETH or LTC...which leads is to the factories and their schedules...

DELIVERY: Recently it became a normality that batches are late cause chips are rare and the chip producers have a huge backlog of orders from Bitmain, Innosilicon, Micro BT and so on...that's the WHY, not cause someone is mining with your equipment (which is a rumor going around and probably is the case with manufacturers in some cases) or we sit on your miners and dance Macarena.

My suggestion as from the customer point of view is, always read the terms and conditions and always try to find reviews from the shops (of course also there, pay attention to the fake ones) and of course TALK to them before you buy. Don't just jump in and spend thousends of dollars on a shop that looks fancy.

Asicminervalue.com is a help but not an insurance, since shops come and go and get thrown out as well. The problem here is that a shop that looks legit in the beginning, can turn out a scam after all after some time...

If anyone has an issue, you can hit me up here or write us through the chat or support email. We are ready for any kind of criticism or questions that come up. We neither steal nor scammed anyone nor are we planning to do so. We try to make this shaky insecure market a bit more stable, at least the shops I know from including ourselves.

Bests

Reto
prominerz.com