Hi all,

I figured I'll give you our side of the story here.

Unfortunately, the OP makes it sound like we like to just confiscate money from people all willynilly, as he doesn't mention on what grounds
his money was confiscated.

This young gentleman used his 60 year old mom's identity to play casino online. We found it suspicious that a 60 year old woman from Northern Africa,
was using BTC and having the username "MaskOffFuckingMaskOff". However, we wanted to give the player the benefit of the doubt as she had
excellent English skills. So we figured we'd call up and make sure the identity was correct.

Upon calling the player, she spoke NO English what so ever, but luckily, her son (OP) was there to make a translation for us. We found it strange,
and asked the son if he was the one playing, which he said he wasn't, and said his 60 year old mom was an avid gambler. I'm not sure, but 60 year
old woman from Northern Africa using BTC, doesn't speak English and having English usernames (Rap lyrics to be more specific) is a bit strange.

Further into the verification call it was quite evident that he was the player, and he ultimately confessed to be using his 60 year old mom's identity
whilst playing (the whole call with video was also recorded).

After the call we spoke with our regulators, AskGamblers and our Antifraud team, who all were in agreement to close the player down and removing
funds due to severe breaches of the terms. I know it's easy to jump to quick conclusions and make fast judgements, but it's important to hear both
sides of the story. You guys may not agree with our decision in the end, and that's fine, opinions may differ.

However, we believe in laying all cards out there for you to see, and then you can make your own educated decision.

Wish you all a great day going forward,

BitStarz