Quote from: bitstars.net on September 17, 2019, 01:21:11 AM

Hi all,

I figured I'll give you our side of the story here.

Unfortunately, the OP makes it sound like we like to just confiscate money from people all willynilly, as he doesn't mention on what grounds
his money was confiscated.

This young gentleman used his 60 year old mom's identity to play casino online. We found it suspicious that a 60 year old woman from Northern Africa,
was using BTC and having the username "MaskOffFuckingMaskOff". However, we wanted to give the player the benefit of the doubt as she had
excellent English skills. So we figured we'd call up and make sure the identity was correct.

Upon calling the player, she spoke NO English what so ever, but luckily, her son (OP) was there to make a translation for us. We found it strange,
and asked the son if he was the one playing, which he said he wasn't, and said his 60 year old mom was an avid gambler. I'm not sure, but 60 year
old woman from Northern Africa using BTC, doesn't speak English and having English usernames (Rap lyrics to be more specific) is a bit strange.

Further into the verification call it was quite evident that he was the player, and he ultimately confessed to be using his 60 year old mom's identity
whilst playing (the whole call with video was also recorded).

After the call we spoke with our regulators, AskGamblers and our Antifraud team, who all were in agreement to close the player down and removing
funds due to severe breaches of the terms. I know it's easy to jump to quick conclusions and make fast judgements, but it's important to hear both
sides of the story. You guys may not agree with our decision in the end, and that's fine, opinions may differ.

However, we believe in laying all cards out there for you to see, and then you can make your own educated decision.

Wish you all a great day going forward,

BitStarz

Quit making excuses and bullshits, all you do is find any reason Whatsoever to take people bitcoins, also what do you expect if you playing using BTC and some junky ass casino asks you for KYC, if that's the case then there's no reason to use bitcoins if you wanna ask for documents ask them before the registration not after trying to withdraw. all I'm asking for is my original deposit because you have taken alot of people money and known to make excuses to take it at all costs even if it's a small mistake, also by you not showing your face during the facetime is quite sketchy and way unprofessional.

What teams you have? You are in a 3x3 office, laying on your computer trying to scam people 24/7 with a small(team) group of "people".

Quote

Stunna :   History of selective scamming based on T&C
DarkStar :_   Extremely shady gambling site practices.
RHavar :   I would be careful playing at this site. From the discussion at the reference link, he has I believe unfairly taken the balance of a player for breaking what is a very arbitrary rule on max bet.
The funds that were won appear to have been won from a bet that was completely compliant, and max bets should be enforced by the software not as an excuse to confiscate someones entire
balance. Strangely enough the user has screenshoted the supposed violated terms on max-bet, but does not currently even appear on the website: https://www.bitstarz.com/terms
esurasean      :   fraud
vigory       : Scammer. Don't play at his casino because if you win, they will confiscate your balance.
kingcrimson   :   Reference   Happened to me as well. Stole my bitcoin straight out of my account.
MRKLYE   :      Bitstars are a bunch of scammers.
Makes up rules on the fly to fuck players out of promo BTC.

worthyou : This casino refuses to pay my balance 3.45 btc. They had 2 different "conflicting" terms about bonuses. According to one of terms i was fully right. it's clear i weren't advantage gambling. I
didn't derive mymoney from "disallowed bets". The system never stopped me. I'd highly warn users to avoid bitstarz in all conditions. Do not play on here.

Dogedigital : Site confiscates funds to avoid paying out citing automatically applied bonus terms and terms connected to which the system does not reject. Unethical and unfair practices.

Let's not talk about how many negative feedbacks were removed off Askgamblers regarding your casino.