Got my US dollar $13,200.20 Neptune refunded today, 2014-02-19. I originally initialed my refund request on 2014-02-10. I asked for US dollar refund as I paid via bank wire and did not Know at the time that bitcoin BTC refund was available. The wire amount I received is $18.00 less (i guess bank fee?). It took a total of 9 days from initiation to actually have the money hit my bank account. I provide the following (US) bank information when requesting refund:
My Name: XXX XXX
Bank name: XXX Bank,N.A.
Bank Account #: XXXXXXXXX
Bank address: XXX XXX Street, New York, NY 10013, USA
Citibank SWIFT Code: CITI US 33
Bank Routing #: XXXXXXXXX
Still have a CA Neptune that I paid about 11 BTC. I will wait and see on this one. As to the US dollar refund, I will buy more BTC if it goes below $500.00
Refunded. Wire charges amount to $18. So, Thursday refunds don't arrive on Tuesday but Wednesdays.
Congratulations on getting your refund.
How did you go about contacting them for a refund? I've emailed them several days ago and received no response. My email asked what information they specifically need to process a refund, giving my order numbers in advance. Previously I'd receive a response within a day or two, but not now.
I'm not really keen on the idea of spending hours dialing their phone number and spending up to hundreds of dollars in phone expense and the time lost - time is money after all.
Thanks in advance.
Contact: Customer Service <
customerservice@kncminer.com>
Can't seem to locate the email describing what is needed. Obviously the order number to be refunded, name and address of the bank, the bank routing number, the name of the person holding the account, the account number and the bank's SWIFT code (for US banks).
Feeling good about the refund but I know as soon as guys start getting their Neptunes I'll be kicking myself.