Quote from: HCP on October 09, 2019, 11:09:14 PM

Quote from: CoinMLS on October 03, 2019, 10:05:00 PM

He doesn't have the 24 word pass phrase so I don't want to update the firmware which will reset the device.

How do people end up in this situation? Huh

Without that backup seed mnemonic, users are sitting on a ticking time bomb... one small accident and all their funds are gone. Undecided

My Ledger Nano S suddenly reseted once. I didn't even try to put my PIN, and it just reseted when I touched the device while plugged in.
That's scary.

Quote from: DireWolfM14 on October 03, 2019, 10:21:40 PM

On to trying to solve your situation without updating the firmware: you can try MEW: https://www.myetherwallet.com

You can also try Mycrypto.com
Both myetherwallet and Mycrypto.com are supported by ledger.
https://support.ledger.com/hc/en-us/articles/360008268594-Set-up-and-use-MyCrypto