This is the first time you post here since 27th August 2019 and claim you will look in to every case but you answer NO complaints here.
We can assure you our support team is always willing to help and provides traders with timely replies in tickets.
If users would like us to provide them with follow-ups here in this thread as well, we need them to share their relevant ticket numbers: this way, we'll be able to find their case in the system.