Quote from: Rabbot on October 10, 2019, 07:20:15 PM

Since September 19, your support from time to time sends me new reasons why you stole my 15 bucks.

Could you please provide us with a ticket number? Thanks in advance.

Quote from: erikalui on October 11, 2019, 09:14:08 AM

How am I then supposed to withdraw my tokens from your exchange? I got 471 CCT tokens which have a withdrawal fee of 707 tokens and these tokens are not even trading on your exchange anymore. I also have FLP which require 915 tokens as a withdrawal fee. These fee are not only ridiculous but a punishment of me depositing on your exchange. The network never requires you to have 10k tokens so that cannot be your excuse for setting such a high fee. You are discouraging users by setting such a high limit.

Dear erikalui, our team adjusts the withdrawal fees according to the market conditions. 707 CCT tokens are worth less than 2 USD at the current moment. Please keep in mind that HitBTC has always had a flat withdrawal fee structure that doesnt depend on the number of funds withdrawn.