Quote from: garmin on October 18, 2019, 01:48:01 PM

Quote from: BitcoinVideoPoker on October 18, 2019, 01:23:09 PM

Quote from: garmin on October 18, 2019, 12:34:05 PM

Going on 2 days now with no withdraw and no update, my patience is wearing very thin.

I don't have these problems when I play at Bitstars!
and you can play with DOGE, If you don't take care of your players they will go elsewhere to play.

Angry

Hey garmin,

We're aware of the ongoing issues with Zcash wallets - please note that this is not a delay from our end - and we're working towards a quicker solution to the problem. Meanwhile, let us offer you a complimentary bonus for the withdrawal delay you've experienced.

Alternatively, you can always choose to play on Bitcoin Cash Video Casino with BCH or Bitcoin Video Casino with BTC.

We appreciate your patience.

Regards,
BitcoinVideoCasino

Thanks for the update and bonus, The bonus was bigger than my ZEC payout. Cool

Been playing for years on your site without issues.
Not worried about a few ZEC payout, but Communication is key. Just give updates via email so we know were not being ignored.

Regards

Having issues again, sent email to admin@zecvideocasino.com per website. It bounced back undeliverable.

Sent email to admin@bitcoinvideocasino.com and msg you here also. no reply.

I will post in the bitcoinvideocasino thread if I don't receive a reply soon.