Quote from: lohncontrol on October 23, 2019, 06:07:43 PM

We've made a mistake and we take the blame by posting our understanding to respect the rules of the community because it is normal to be so.
We've fell into a trap without our will ...

Sorry but from your response I don't feel like you fully grasp what actually happened here...
So you paid this agency a monthly fee (I would estimate around $300-$400 per month) "to maintain dialogue with the public".

Now here is the twist:
That guy you talked to has a huge bump farm and 90% of the conversation (if not more) was done BY HIS OWN ACCOUNTS. "The agency" has a truckload of accounts and posts with them to CREATE THE ILLUSION of conversation, but it's actually a monologue.
Not only that you broke the forum rules but you also got ripped off. And that will remain true regardless of any "excessive zeal motivated employees". (which is a load of BS)

Quote from: lohncontrol on October 23, 2019, 05:31:13 PM

... we've had and still have a good collaboration relationship. They have assured us that such an incident will not happen again...

If you will continue working with agencies that have this practice there will be consequences ! First of all we will know for sure what kind of business you are trying to run there and secondly the new thread would have the same fate as the first one but with a ban as a bonus (depending on the mods).