Re: Threatening EXIT SCAM on POLONIEX or just worst service? *** WARNING ***
I think you're just getting the short end of the stick here. There are a couple of verification sites/exchanges where it takes me 2-3 tries for my ID to get accepted, even though it's me just taking the photo again (for example Binance, Localbitcoins and Kraken) all had these issues for me, for some reason.
It's understandable that they would request you to send funds to your old addresses or use your old IP addresses since it's a safety precaution but it's very confusing why you weren't allowed to withdraw after verifying your ID.
Good luck OP, hope it get's fixed - don't think it's an exit scam, just them being weird.
It's understandable that they would request you to send funds to your old addresses or use your old IP addresses since it's a safety precaution but it's very confusing why you weren't allowed to withdraw after verifying your ID.
Good luck OP, hope it get's fixed - don't think it's an exit scam, just them being weird.
Mate, I was already fully verfied. That is the point. Please read the whole story and sorry for my bad englisch.
I am happy about every comment, but please catch the full story and content.
And read about BTCe.com / WEX in here (somewhere in Bitcointalk) to get the start and the end.
The first "problems" coming up with WEX and almost nobody was believing in problems (just those who remained from BTCe.com)
4 weeks later ... everybody was ... a believer
Even if everything is just a "bad customer support joke" and they are not in "problems", it is the worst customer support in years and on the edge to be legal (maybe already over it).
In my opinion at least the person(s) who gave the the personal answer and who ignored my answers, stealing my coins or preventing me from using my coins are just BASTARDS.
... and I really hope they try to go to court for that to charge me, because in my country this is a personal statement (opinion) and allowed
But like the language. I can understand them, but they cannot understand me.
I understand that under USD 10.000 the way to court is easy and short in the U.S.
For USD 2.000 to 3.000 even in every state like I know it (well, like my englisch ... 60% to know is more then 0% ; but U.S.-friends will help)
The support ist arrogant and a shame for all customer supports in the world! With this service it is no wonder that they have to leave USA. Service has to be first for such a business in USA.
In my "first life" without money I was working for customer supports. With this performance I would be fired the day! And that would be the best thing to happen to me!