Quote from: QuestionQuest on October 25, 2019, 10:54:26 PM

Mate, I was already fully verfied. That is the point. Please read the whole story and sorry for my bad englisch.
I am happy about every comment, but please catch the full story and content.

Sorry, I should have clarified - I understand that you are verified (ID wise), but if your accessing your account from a different IP, or a different device, it could have promoted this shit storm. For example, I know localbitcoins needs you to verify via 2FA and email if you're accessing their website from a different IP/device. My apologies.

Quote from: QuestionQuest on October 25, 2019, 10:54:26 PM

And read about BTCe.com / WEX in here (somewhere in Bitcointalk) to get the start and the end.
The first "problems" coming up with WEX and almost nobody was believing in problems (just those who remained from BTCe.com)
4 weeks later ... everybody was ... a believer

Even if everything is just a "bad customer support joke" and they are not in "problems", it is the worst customer support in years and on the edge to be legal (maybe already over it).

In my opinion at least the person(s) who gave the the personal answer and who ignored my answers, stealing my coins or preventing me from using my coins are just BASTARDS.

... and I really hope they try to go to court for that to charge me, because in my country this is a personal statement (opinion) and allowed Shocked

But like the language. I can understand them, but they cannot understand me.
I understand that under USD 10.000 the way to court is easy and short in the U.S.
For USD 2.000 to 3.000 even in every state like I know it (well, like my englisch ... 60% to know is more then 0% ; but U.S.-friends will help) Wink

The support ist arrogant and a shame for all customer supports in the world! With this service it is no wonder that they have to leave USA. Service has to be first for such a business in USA.
In my "first life" without money I was working for customer supports. With this performance I would be fired the day! And that would be the best thing to happen to me!

It's, unfortunately, the case with all exchanges. Had an issue with Kraken, it took them 2 days to respond to me. Couldn't get verified on LBC, took me an extra 2 weeks. If you are using an exchange, there's one thing that's consistent, and that's arrogant/shitty/unresponsive/unknowledgeable customer support agents.

Look for a legal way here. You can even try threaten legal action and that might be able to accomplish something, but you are getting screwed over here and there's a good chance of your being able to hit them with a lawsuit and get a decent payout.